camera deconnect

the camera one time turn off , one time disconnect , one time in sleep mode and do t wake .. I am tiered of it

Diagnostics:

Device: Dride4K
mainStorageCapacity: 3 GB
subStorageCapacity: 119 GB
temperature: 61
isOnline: true
lteSignal: Poor
display: false
gpsFix: false
gpsSNR: 0, 0, 0,
gpsSAT: 3
camerasCount: 1
on5V: true
OSVersion: 1.74.0
MCUVersion: 1.6.3
wlan0: true
wlan1: false
batteryVoltage:
ignitionVoltage:
deviceOSVersion: 18.4.1
deviceOSType: iOS
Model: EC25EFAR06A11M4G
cellNetworkType: lte
dataService: 1
provider: Partner
providerStatus: registered
rsrp: -96 dBm
rsrq: -12 dB
rssi: -61 dBm
selectedNetwork: 3gpp
simLocked: false
simPresent: true
snr: -0.2 dB

Please update the firmware to the latest version, this issues are solved already. latest version is 1.74

Everytime i try to update it says latest update installed ! Also now i am not even able to connect not by wifi not by 4g and i cant see the dride on my wifi network anymore , i removed the device from the app , uninstalled app , restant iphone , reinstall the app and tried to reConnect the dride4K but the stupid caméra kept asking me to connect to it by wifi , it is simply not there , restarted iPhone , not there , reset network not there … all other wifi networks are there except this one ! It made me miss my nextbase 622 which i used to hate before I got the dride 4k 4g thinking that it is a tech piece 😒

It says connect to drid wifi i did, then it shows the message “ all is set “, then i tried to see uploaded videos or go to sittings or go live but demanded me again to connect to wifi ! Eventually i cant now see my own support ticket so I cam to web interface … what is this !

Diagnostics:

Device: Dride4K
mainStorageCapacity: 3 GB
subStorageCapacity: 119 GB
temperature: 78
isOnline: false
lteSignal: Excellent
display: false
gpsFix: false
gpsSAT: 0
camerasCount: 1
on5V: true
OSVersion: 1.74.0
MCUVersion: 1.6.3
wlan0: true
wlan1: false
batteryVoltage:
ignitionVoltage:
deviceOSVersion: 18.4.1
deviceOSType: iOS

You didn’t look at the diagnostic data, I am already on latest update and problem/S far from being solved! I am sorry but I believe the problem is with the camera not the updates

And !!! What kind of support is that!

Hi, Sorry for the long delay in reply.

Can you please email me so we can speed this up? yossi [at] dride.io

@Yossi I really don’t understand! I emailed you two weeks before and no reply… this was your proposal to speed things up in this case let’s stay here please ! Listen , the camera is not working, and it seems that you are trying to find excuses left & right to evade responsibility towards backers of your campaign… I don’t understand but I don’t judge you either ! But in this case I won’t demand for a reimbursement, can I ask at least a repair? Do I dare asking for a Replacement ? do you prefer that I send you back the one I have to have a look at it and see for yourself and if you in your own judgement found that the camera is good and I was just complaining keep it ! However if you find that I am right please take responsibility and do something ( other than hit & miss proposals) to fix this issue , repair , replacement … any reasonable solution!